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Greater Protection for Victorian customers in Embedded Networks

Jun 27, 2018

The new register administered by the Essential Service Commission means that customers billed in an Embedded Electricity Network can now find out who the Embedded Network Operator, and they will also now have access to the Energy and Water Ombudsman (Victoria).

The independent Energy and Water Ombudsman resolves disputes between customers and their energy companies, and is free to access for customers. Customers experiencing difficulties in resolving disputes with their embedded network should contact the ombudsman on 1800 500 509 for assistance.

“Our changes will ensure all Victorians have the same access to a free, independent dispute resolution service as everyone else.” Minister for Energy, Environment and Climate Change Lily D’Ambrosio

For more information, visit https://www.premier.vic.gov.au/greater-protections-and-benefits-for-victorian-families/ 

For more information or if you are in an Embedded Network managed by Energy Intelligence, and have any concerns feel free to contact one of our customer representatives on 1300 277 233 or email support@energyintel.com.au.

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