Feedback & Solutions


Your satisfaction is our priority at Energy Intelligence. We understand that issues may arise, and your feedback is invaluable in helping us improve our services. Rest assured, we're here to address any concerns promptly and fairly.

How to Make a Complaint?

Your feedback matters to us. Whether you prefer to reach out by phone, email, or letter, we're ready to listen and assist. Once we receive your complaint, we'll work diligently to resolve it in a timely manner while keeping you informed every step of the way.

What Happens When a Complaint is Made?

Your complaint is important to us, and we take it seriously. Here's what you can expect when you reach out to us:

  • We'll accurately record the details of your complaint and assign it to the appropriate team for resolution.
  • Rest assured that your complaint will be handled in accordance with our Standard Complaints and Dispute Resolution Policy, which is available on our website or upon request.
  • Throughout the process, we'll keep you informed of our progress and ensure that your personal information is handled with the utmost confidentiality.
  • If necessary, we'll collaborate with relevant stakeholders to implement changes aimed at preventing similar issues in the future.

What if My Complaint is Not Resolved to My Satisfaction?

Your satisfaction is important to us. If you feel that your complaint has not been adequately addressed, we encourage you to explore other avenues for resolution. We're committed to providing you with the best available rates and ensuring that you have the option to choose an Authorised Retailer that meets your needs.

For further information on comparing retail offers or to learn more about your rights as a consumer, please visit:

Contact Information

If you have a complaint or require further assistance, please don't hesitate to contact us:

Provide Feedback

We value your feedback and strive to continuously improve our services. To leave feedback or suggestions, please visit our feedback form here.

External Complaints Bodies

If you're not satisfied with the way we handled your complaint, you may escalate it externally to the appropriate Ombudsman, Court, or Tribunal in your state. Below are the contact details for the relevant bodies:

Australian Capital Territory

ACT Civil and Administrative Tribunal
M: GPO Box 370, Canberra ACT 2601
P: 02 6207 1740 F: 02 6205 4855

New South Wales

Energy and Water Ombudsman NSW (Residential Customers only)
M: Reply Paid 86550, Sydney South NSW 1234
P: 1800 246 545 F: 1800 812 291

NCAT – NSW Civil & Administrative Tribunal
M: GPO Box 4005, Sydney NSW 2001
P: 1300 006 228 F: 02 9307 6301


QCAT - Queensland Civil & Administrative Tribunal
M: GPO Box 1639, Brisbane, QLD 4001
P: 1300 753 228 F: 07 3221 9156

South Australia

Small Business Commissioner
M: GPO Box 1264, Adelaide SA 5001
P: 1800 072 722 F: 08 8303 0943


Energy and Water Ombudsman VIC
M: Reply Paid 469, Melbourne VIC 8060
P: 1800 500 509 F: 1800 500 549

Western Australia
State Administrative Tribunal
M: GPO Box U1991, Perth 6845
P: 1300 306 017 F: 08 9325 5099

We Value Your Feedback

Your feedback helps us improve our services and ensure that we continue to meet your needs. Thank you for your cooperation and understanding as we work together to resolve any issues you may encounter.