Moving Out?

You will require your Account Number.  This can be found on the top right of your energy bill.

We require a minimum of 3 business days notice to close your account.  We do not disconnect on weekends or public holidays.  Disconnection can occur anytime after 7 am.  

For tenants in Shopping Centres, we may need to confirm your move out date with Centre Management.

If you are a Centre Manager, please visit here

Need more help?

Speak to our Customer Service team on 1300 277 233 or email