Important Documents
Welcome to Energy Intelligence!
Below, you’ll find important documents tailored to your specific needs. Whether you’re a residential customer or a business, these documents provide essential information to help you navigate your energy services.
Upon signing up, you should receive an email containing your Energy Supply Agreement. If you haven’t received it, please don’t hesitate to email support@energyintel.com.au.
For a copy of your Price Fact Sheet, please contact us.
Residential
- Handy information when you first move in
- Residential Terms and Conditions
- Residential Hardship Policy
- Customer Charters specific to your state:
- Information for Concession Card holders
- Life Support
Please note, some buildings may have additional services connected such as such as bulk hot water, gas cooktop, etc. You will be charged for these services if your building is set up with these.
Non Residential
- Small Business Terms and Conditions
- Small Business Hardship Policy
- Customer Charters specific to your state:
Please note, some tenancies may have additional services connected such as such as gas or water. We may charge you for these services on behalf of the Centre.
All Customers
Both residential and business customers have access to:
Access My Portal
My Portal is a convenient way to manage your energy account online.
Access to My Portal is available only at sites where we bill and collect directly.
If you receive a statement only (issued by us and distributed by your site owner or manager), My Portal access is not available for that site.
What you can do in My Portal
(Available at billing and collection sites only)
- Pay online and set up direct debit
Securely pay your bills online or set up direct debit for automatic payments. - Check your balance and payment history
View your current balance and track previous payments and transactions. - Download your bills
Access and download copies of your bills anytime.
Manage your energy account anytime, anywhere with My Portal. Sign in today to stay on top of your energy bills and payments.
Moving Out?
Don't forget to inform us when you're moving out, so we can issue a final bill for the power you've consumed, not someone else’s. This ensures accurate billing and a smooth transition for your energy services. Complete this online:
Accessibility Commitment
At Energy Intelligence, we firmly believe in creating an inclusive environment where everyone, regardless of ability, can fully participate and access our products, services, and facilities. We are dedicated to ensuring accessibility is integrated into every aspect of our operations. From designing user-friendly interfaces to providing accessible facilities, we strive to remove barriers and accommodate the diverse needs of our customers and employees with disabilities. We also offer several services to help visually impaired customers
No Contact List
We understand the importance of respecting our customers' preferences regarding communication. If you wish to opt-out of certain types of communication or be added to our no contact list, please let us know. We are committed to honouring your preferences and ensuring that you only receive communications that are relevant and valuable to you. Your privacy and peace of mind are our top priorities, and we strive to provide a hassle-free experience tailored to your needs.