Privacy Policy

Energy Intelligence Respects Your Privacy

Energy Intelligence is committed to complying with its obligations under the Privacy Act 1988, including the Australian Privacy Principles.

Collection of your Personal Information

In order to provide better service to our valued customers, we may request personal details such as your name, address, telephone number, or e-mail address. Whenever possible, we collect personal information directly from you. In situations where this is not possible, we will inform you if information is collected from a third party. If you choose to withhold requested personal information, we may not be able to provide you with the customer service you require should that depend on the collection of that information, particularly if the collection of that information is required by law.

Consumer Data Right (CDR) Regime

Under the Consumer Data Right regime, Energy Intelligence may collect additional personal information related to your energy usage, preferences, and other relevant data to facilitate the sharing of data between you and authorized third parties, as per the regulatory framework. This data sharing is aimed at empowering consumers and promoting competition in the energy sector.

Use of your Personal Information

The personal information that we seek is generally used to be of service to you. We do not use your personal information for any purpose other than for the purpose for which it was disclosed.

Your personal information is also collected to promote and market Energy Intelligence services we offer and which we consider may be of interest to you. If you do not wish us to contact you about such services, please contact us and tell us.

Disclosure of your Personal Information

We may disclose your personal information to our retailers and to any service providers who provide services in connection with Energy Intelligence. This information is only provided if it helps us to be of better service to you. There may be certain scenarios where we are legally obligated to disclose your information, such as in response to lawful requests by public authorities or for the protection of our legal rights. We do not provide or sell your personal information to other organisations.

Storage and Security of your Personal Information

Energy Intelligence takes measures to ensure your personal information is protected from unauthorised access, loss, misuse, disclosure, or alteration. Your personal information is stored in secure electronic databases. We use a number of appropriate security procedures and technology to protect this information. We also take measures to remove your personal information when it is no longer required for the purpose for which it was collected.

In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Australian Information Commissioner as required by the Notifiable Data Breaches scheme.

Your Personal Information Collected from

We take care to ensure that the personal information you give us on our website is protected. Our website may use cookies or other similar technologies to enhance user experience and to help us understand how our site is used. If we do, a separate Cookie Policy will detail the specifics of this usage. You can access external websites by clicking on links we have provided. These other websites are not subject to Energy Intelligence privacy standards, policies, and procedures. Please refer to their privacy statements and/or Privacy Officers regarding the information stored, gathered, and presented via that website.

Access to Your Personal Information

We take all reasonable steps to ensure that personal information that we hold about you is as accurate as possible. We will always provide you with access to any personal information we hold about you. You can contact us at any time and ask for its correction if you feel the information we have about you is inaccurate, incomplete, or out of date. We aim to respond to requests to access or correct personal information within 30 days. There may be situations where we are not able to provide access, such as when it would impact the privacy of other individuals or the request is frivolous. There may be charges associated with accessing your personal information, but if there are, we will inform you upfront.

Before we provide you with access to your personal information, we will require some proof of identity. We do this to protect the confidentiality of your personal information.

Consumer Data Right (CDR) Access and Correction:

Under the Consumer Data Right regime, you also have the right to access and correct the personal information held by Energy Intelligence. If you have concerns about the accuracy or completeness of your data, please contact us using the details provided below.

Updates of the Energy Intelligence Privacy Policy

Any changes that may be made from time to time to our Privacy Policy will be made available via our website If there are significant changes to this Privacy Policy, we may notify you directly, in addition to updating it on our website. To obtain a print copy of this statement, please contact the Energy Intelligence Compliance Manager.

How to Contact our Compliance Manager

If you have any issues you wish to raise with us or would like to discuss any issues about our Privacy Policy, you are welcome to speak directly with the Energy Intelligence Compliance Manager who will resolve your issue in the best way possible. You can reach the Energy Intelligence Compliance Manager at or 1300 277 233.