If you are moving into one of our embedded networks, you can sign up online through the link on the price fact sheet.
As an Energy Intelligence customer,
here are some of the things you can expect from us and other important information.
Here at Energy Intelligence, we understand that everyone has a different way they like to chat. You can get in touch with us in a number of ways.
Faults and Emergencies
If your power has gone out, or in the event of an electrical emergency, fault or failure, you can contact the building/facility manager for faults and emergencies anytime. This number can be found on the front of your energy bill. Read more
Complaints and Disputes
Our dedicated Customer Support team are here to help with any queries or complaints. We welcome your feedback to improve our service to you. If you’re unhappy with the services offered by Energy Intelligence, contact us and we’ll address your concerns promptly and fairly. Click here to read more about our Dispute Resolution Policy
Remember to inform us if you are moving out of your premises so that we can issue a final bill for power you consume, not someone else’s. We require at least 3-business days notice and a forwarding address for your bill, if you are moving permanently.
Life Support Equipment
If a person living at your Premises requires Life Support Equipment, you must register the Premises with us. Contact us for more information or email your Medical Confirmation; a certification from a registered medical practitioner that a person residing or intending to reside at a customer’s premises requires life support equipment to email@example.com.
Residential tenants with eligible concession cards residing within Embedded Networks are still eligible for energy concessions. Tenants are required to apply for the concessions directly with the Department of Human Services (VIC) and Energy (NSW). For more information, Embedded Network Concession
Energy Made Easy
Energy Made Easy is an Australian Government website where you can compare energy offers. Visit Energy Made Easy at www.energymadeeasy.gov.au.
No Contact List
Energy Intelligence maintains a No Contact List through its operating system.
Should you not wish to be contacted by Energy Intelligence for marketing purposes, we can update your details to a Do Not Contact status.
To be noted as Do Not Contact status please contact us on: