From 1 July, customers living in embedded networks will have expanded access to independent dispute resolution, with EWON now able to formally accept a wider range of complaints across participating energy and water services.
This change represents an important step forward in strengthening consumer protections and ensuring customers have clearer pathways to raise concerns about billing, service, and energy-related issues.
For many customers, embedded networks can sometimes feel complex or confusing. The ability to escalate issues to EWON provides greater confidence that concerns will be independently reviewed and resolved fairly.
We welcome this development as a positive step for transparency, accountability, and improved customer outcomes.
At Energy Intelligence, we genuinely value feedback from our customers and tenants. Whether it’s a question, concern, or suggestion, we believe every voice helps us improve the way we deliver energy services and support communities.
If you would like to make a complaint or raise an issue, you can do so here:
https://www.energyintel.com.au/complaints
We also welcome general feedback and conversations from customers who simply want to share their experience with us:
https://www.energyintel.com.au/welovetohearfromyou
Because at the end of the day, we love to hear from you.