Getting Started is Simple
Energy Intelligence has been appointed by IFM Investors to assist with electricity account setup, move-ins, move-outs and electricity account administration for tenants within this embedded network.
Your tenancy is already connected to electricity, so getting started is simple. To ensure your account is correctly established, please complete the sign-up agreement for your building below.
Note: If your tenancy is being newly built or requires any metering upgrade works, it will be completed at the earliest possible timeframe after we receive your sign-up.
Once we receive your agreement, we will establish your account and provide confirmation. If you require urgent processing, please contact us after submitting your agreement. Additional fees may apply.
By signing up, you agree to our Terms & Conditions.
Learn About Your Electricity Service
Our Customer Charter includes all the information on billing and payment options, customer rights and responsibilities, complaints and dispute resolution, financial hardship support, family violence assistance, and other services available to our customers.
Find your Customer Charter here.
Step 1: Select Your Location. Electricity tariffs may vary between sites depending on the local distribution network.
Toormina Gardens
Sample Address
Available Services
Electricity
✓ Usage is XX% off the Local Area Retailer’s standing offer
✓ Supply charge is XX% off the Local Area Retailer’s standing offer
View Electricity Price Fact Sheet
Additional services such as water may apply depending on your tenancy.
Fletcher Village
Sample Address
Available Services
Electricity
✓ Usage is XX% off the Local Area Retailer’s standing offer
✓ Supply charge is XX% off the Local Area Retailer’s standing offer
View Electricity Price Fact Sheet
Kellyville Village
Sample Address
Available Services
Electricity
✓ Usage is XX% off the Local Area Retailer’s standing offer
✓ Supply charge is XX% off the Local Area Retailer’s standing offer
View Electricity Price Fact Sheet
Kincumber Village
Sample Address
Available Services
Electricity
✓ Usage is XX% off the Local Area Retailer’s standing offer
✓ Supply charge is XX% off the Local Area Retailer’s standing offer
View Electricity Price Fact Sheet
Richmond Marketplace
Sample Address
Available Services
Electricity
✓ Usage is XX% off the Local Area Retailer’s standing offer
✓ Supply charge is XX% off the Local Area Retailer’s standing offer
View Electricity Price Fact Sheet
Wagga Wagga Marketplace
Sample Address
Available Services
Electricity
✓ Usage is XX% off the Local Area Retailer’s standing offer
✓ Supply charge is XX% off the Local Area Retailer’s standing offer
View Electricity Price Fact Sheet
Warners Bay Village
Sample Address
Available Services
Electricity
✓ Usage is XX% off the Local Area Retailer’s standing offer
✓ Supply charge is XX% off the Local Area Retailer’s standing offer
View Electricity Price Fact Sheet
Winmalee Village
Sample Address
Available Services
Electricity
✓ Usage is XX% off the Local Area Retailer’s standing offer
✓ Supply charge is XX% off the Local Area Retailer’s standing offer
View Electricity Price Fact Sheet
Need help with your account?
Our Customer Experience Team can assist with billing enquiries, payment arrangements, account changes, complaints, financial hardship support, and move requests.
Account Enquiries & Customer Support
Whether you have a question about your account, need help understanding a bill, would like to discuss payment options, or require assistance with a move-in or move-out, our Customer Experience Team is here to help.
We can assist with:
- New connection and tenancy mergers
- Account enquiries and billing questions
- Copies of bills and account documentation
- Payments and payment arrangements
- Financial hardship assistance and support options
- Complaints and dispute resolution
- Metering and consumption enquiries
- Move-in and move-out requests
- General information about your embedded network and electricity service
You can also access your account at any time through the Customer Portal.
If you are affected by family violence, please contact us on 1300 277 233 about our family violence support service or visit our dedicated support page for more information.
Need to Move Out?
Current tenant moving out? To ensure you are only charged for electricity used during your tenancy, please submit a move-out request before vacating the premises. We may need to confirm the date with the Centre Management.
We cannot backdate move-out requests. Disconnection fees may apply.