We are here to help and can offer extra support and flexibility to suit your situation. Contact us on 1300 277 233 and press 1 for accounts or email support@energyintel.com.au. We have multiple options including:

  • Payment plans tailored to suit your situation.
  • Pay smoothing.
  • Payment extensions.
  • Advice on how to access Concessions, Grants and Community assistance. Financial counsellors can also help you manage energy and other household bills, providing long term support. Financial counselling services are offered by non-profit organisations to customers free of charge. For more information visit fcan.com.au or call 1800 007 007.

There may be government assistance programs available that can provide further financial support. Please visit moneysmart.gov.au for more information. You can also contact the National Debt Helpline on 1800 007 007 or the Small Business Debt Helpline on 1800 413 828.

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