If I’m in an embedded network, can I choose my electricity retailer?

In most states, customers living or operating within an Embedded Network can choose to purchase their electricity from an authorised external retailer rather than the Embedded Network operator.

If you wish to use an external retailer, contact your preferred retailer and let them know that your tenancy is part of an Embedded Network and that you are seeking an "Energy Only" offer.

Before switching, there are a few things to be aware of:

• Meter requirements and costs: Your existing meter may need to be upgraded, reconfigured or replaced to support an external retailer arrangement. This depends on the age, type and configuration of the existing meter and the applicable metering requirements. Additional works and costs may apply, which will generally be your responsibility as the customer. Your preferred retailer can advise on the specific requirements and any associated costs before you proceed.

• Two separate bills: You will generally receive two bills – one from your chosen retailer for your electricity consumption and another from the Embedded Network operator or centre management for the applicable regulated network charges.

• Existing electricity charges: You remain responsible for electricity supplied and consumed through the Embedded Network until the external retailer has formally taken over the billing responsibility for your electricity usage.
  
  

Retailer participation and switching arrangements can vary between states and individual retailers. We recommend confirming the requirements, any associated costs and the arrangements with your preferred retailer before proceeding.

Comparing electricity offers

You can compare available electricity offers using the following free Australian Government and Victorian Government services:

• Energy Made Easy – for households and small businesses in NSW, QLD, SA, TAS and the ACT.

• Victorian Energy Compare – for Victorian households and small businesses.