News Archive

EWOV Memberships open to Exempt Sellers

Apr 12, 2018

The rules about embedded networks have changed, and Victorian embedded networks are now required to join EWOV by the 1^st July 2018 as set out in Clause 11 of the General Exemption Order:

11. Customer dispute resolution

1. It is a condition of an exemption under this Part that the exempt person must enter into a customer dispute resolution scheme approved by the Essential Services Commission.
2. In approving a customer dispute resolution scheme for the purposes of this Order, the Essential Services Commission must have regard to the matters set out in section 28(2) of the Act, with any necessary changes.

EWOV online register is now open. 

For more information, visit the Energy Water Ombudsman Victoria website.

Contact Energy Intelligence to discuss how we can assist with your Embedded Network registration and complaints handling and customer service needs.

1300 277 233

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